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Terms and Conditions
( 1 ) About these Terms and Conditions
The following terms and conditions govern the Customer's use of this website. They do not affect the Customer's statutory rights as a consumer.
( 2 ) Agreement to the Terms and Conditions
By using this website, the Customer hereby agrees to all the terms and conditions in full. Do not use this website if the Customer does not agree with any of the Terms and Conditions as set forth on this page.
The Customer's agreement to these terms and conditions applies to all orders, transactions and contracts for laminate flooring or any other product or service which is carried out between the Customer and ATR Wholesale Ltd. This includes acceptance of delivery.
( 3 ) Amendments to the Terms and Conditions
ATR Wholesale Ltd have the right to amend these terms and conditions at any time. Any amendments will be posted on this website and the Customer's continued use of this website will be taken as acceptance of these amendments.
The Customer agrees to the terms and conditions as they are when the Customer submit an order. It is the Customer's responsibility to check the terms and conditions each time they order from us.
( 4 ) Products
Before the Customer order a product, ATR Wholesale Ltd advise that they first order a sample of it to ensure it meets their requirements.
ATR Wholesale Ltd do everything possible to make sure that each product is listed accurately on our website. However, colour likeness may vary due to a number of factors beyond our control including:
The nature of the product.
A product which is listed on this or any of our partner websites is not guaranteed to be available for immediate delivery. The Customer may need to wait for a period of up to six weeks for us to stock the product. ATR Wholesale Ltd will use all reasonable endeavours to keep in contact with the Customer regarding the progress of all orders.
If the Customer do decide to cancel due to a longer wait for a product, the Customer has the right to cancel. In this instance, these terms and conditions will still apply and the Customer will not be charged a retention of restocking fee.
( 5 ) Processing and payments
The Customer must pay for the product in full at the time that they place an order via this website and must pay in Pounds Sterling. ATR Wholesale Ltd accept payment via credit or debit cards from any of the credit or debit card companies listed on payment page, or by any other method that is detailed on that page, including cash.
ATR Wholesale Ltd may need to run credit or anti-fraud checks for some orders, and the Customer agrees to cooperate with any such checks as required. Due to fraud we will only send the product to the address where the credit or debit card is registered.
ATR Wholesale Ltd will not supply any product to the Customer until ATR Wholesale Ltd have received payment in full, unless ATR Wholesale Ltd agree otherwise in writing.
The Customer in the England and Wales Mainland will pay our standard UK delivery charges at the time an order is placed. the Customer outside of this area should expect to pay additional delivery charges when placing an order specifically postcodes AB,DD,DG,FK, G, KA,ML, TD, KW, PA, PH, IV,KA,KW,HS,ZE,GY,JE,IM,TR
(6) Delivery of goods or services
ATR Wholesale Ltd will e-mail the Customer to let them know when they can expect an order to be delivered.
Product will be delivered to the delivery address supplied by the Customer at the time of making an order. This should be the same as the address used for the credit or debit card that the Customer used to pay for the order.
Delivery will be as standard to the kerbside of the address where it is being delivered it will not be taken into the premises.
We will require a phone number for all orders so the delivery company can make contact.
The Customer agrees to take delivery at any time of day. Failure to take delivery or provide any necessary documents may result in the product being returned to Buffalo Floors. the Customer agrees to pay for any charges that may occur because of this including, but not limited to:
ATR Wholesale Ltd will use all reasonable endeavours to deliver orders within the agreed time. If ATR Wholesale Ltd do not agree a time with the Customer, ATR Wholesale Ltd will deliver orders within a reasonable time.
ATR Wholesale Ltd are not responsible for any delivery times quoted by third parties.
The Customer does not have the right to cancel an order due to a delay in delivery unless they have given us 30 days written notice and ATR Wholesale Ltd have not delivered the product or service in that time.
( 7 ) Damaged products
It is the Customer's responsibility to check for any damages to products before they sign for them. ATR Wholesale Ltd will not be responsible for any products damaged in the course of delivery if the Customer has signed for them without noting that the delivery is damaged.
The Customer has the right to refuse a delivery that has been damaged. If a delivery is returned to us because the Customer did not accept it and there is no sign of damage to the product, ATR Wholesale Ltd will treat it as a cancellation.
The Customer should not book a fitting of laminate flooring or any other product until the Customer has checked it for damage and signed for it. ATR Wholesale Ltd are not responsible for any delays to fitting caused by goods which have been signed for but are damaged or incorrect.
( 8 ) Cancellation and returns
The Customer has the right to cancel an order for any product or service which the Customer has bought from us within 30 days of receiving it.
The Customer must give us seven days written notice that they intend to return a product.
It is the Customer’s responsibility to pay for return delivery if the product has already been dispatched, even if they have not yet received it.
A refund or exchange can only be issued if the product is returned to us unopened and in its original condition.
ATR Wholesale Ltd recommend that the Customer contact us for advice on packing the product and use a reputable delivery company who will insure you for the full value of the goods.
The Customer can also contact us to collect the product from the Customer, though a £40 administration fee will apply. ATR Wholesale Ltd reserve the right to refuse to arrange return delivery.
ATR Wholesale Ltd will not accept part returns or exchanges unless ATR Wholesale Ltd have agreed otherwise in writing.
If the Customer believe the product to be damaged or incorrect, do not fit it. ATR Wholesale Ltd can not accept returns on fitted floors if the product could have been detected as damaged or incorrect before it was fitted.
If the Customer has a problem with a floor which could not have been detected before it was fitted, they can pay for an independent inspection of the floor. ATR Wholesale Ltd can arrange this on the Customer’s behalf. If a problem with the product is found, ATR Wholesale Ltd will refund the cost of this inspection and of the floor.
ATR Wholesale Ltd will not accept responsibility for any other costs associated with a damaged or incorrect floor being fitted. This includes, but is not limited to:
Uplifting or fitting
Damages caused by fitting or inspection
Cost of other materials
Loss of earnings or other inconvenience.
To return a product, please contact us using the appropriate details listed on our contact page and quote:
Your order number
Your name and address
Description of the product and what is wrong with it.
ATR Wholesale Ltd will advise you on what to do next.
The Customer should return products to our return address:
ATR Wholesale Ltd
Haydock Industrial Estate
84a Holland House Road
Company No: 0802 7917
( 9 ) .Compensation
ATR Wholesale Ltd try to process compensation claims as quickly as possible, though this could take up to 90 days and in some cases longer than 90 days. ATR Wholesale Ltd are not responsible for any claims which take over 90 days to resolve.
TP: 01942 722 322
TP: 01942 722 322
FAX: 01942 722 322
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